FAQ

General questions

Once you have placed your order, we will send you a confirmation email to track the status of your order.

It takes about 3 days to process your order before being shipped.


Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

We can only change orders that have not been processed and fulfilled from our DC (Distribution Center) for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please email us info@ispeklife.com

We ship internationally! 

Once you've placed your order, it usually takes about 3 business days to process and  3-5 business days for delivery

(Please consider due to COVID-19 your order may be delayed up to 10 days).

Payment

You can purchase on our website using a debit or credit card.

We additionally offer support for Paypal. Note: If you choose to pay with Paypal Express Checkout, it can hold up your order about 3 - 5 days to process before we can fulfill your order.


You can chose your payment method at checkout.

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR. 

If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding  conversation rate of the currency you choose.

Shipping

For orders over $90 you receive complimentary FREE and express shipping ( average delivery time 3-5 business days after processing)

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Returns

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

To ask for a return, please contact us at info@ispeklife.com

Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.

We are based in NYC. However, we currently do not have a physical store. Sign up for our newsletter for more info on when we have pop up shops and meetups.